Refund and Returns Policy

Last Updated: 6 October 2026

At BoostUpReach Hair Care, we want you to have a positive experience with our products. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so that we can assist you.

1. Return Eligibility

Returns may be accepted in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received a product different from what you ordered.
  • Your order is missing an item.
  • The product was damaged during transportation.

For hygiene and safety reasons, opened or used hair-care products generally cannot be returned or exchanged unless the product is defective, damaged, or incorrectly supplied.

2. Time Limit for Reporting an Issue

Please contact us within 48 hours of delivery if your order arrives damaged, defective, incorrect, or incomplete.

For damaged packages, please take clear photographs/videos of:

  • The outer packaging
  • Shipping label
  • Product packaging
  • Damaged product

These may be required to process your claim.

3. Non-Returnable Products

Products may not be eligible for return if:

  • The product has been opened or used.
  • The product has been damaged after delivery due to improper handling.
  • The original packaging is missing or significantly damaged.
  • The return request is made after the applicable reporting period.
  • The customer simply changes their mind after opening or using the product.

4. Refunds

Once the returned product or evidence has been reviewed and the claim is approved, we may provide:

  • A replacement product; or
  • A refund to the original payment method; or
  • Another appropriate resolution agreed with the customer.

Refund processing time may vary depending on the payment provider or bank.

5. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged/defective product.

6. How to Request a Return

Contact us at:

Email: support@boostupreach.com
Phone/WhatsApp: +91 8882641746

Please include your order number, registered mobile number, photographs/videos of the product, and a brief description of the issue.

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